Winning Service? Drink 2-4 More Glasses of Water Daily
GROWING CORPORATE CAPACITY FOR CHANGE
Achieving and getting paid
for best, service-value is a journey. Readers who have skimmed through my 240+ youtubes clips (and climbing) know that this trip involves
lots of “change” for the typical distributor.
But, what if:
record at achieving significant changes isn’t that good?
“You know how to
be two times better than you are doing?”
demoralized from total comp cuts over the past few years?
Outside sales reps
feel entitled to keep doing what they do for traditional pay plans?
health costs would be nice no matter what Obama-care brings?
Do you have an employee re-engagement challenge? If so, read about how both Alcoa and Starbucks started
turnarounds with “keystone habit” programs for “safety” and “willpower”
respectively. These improved habits were
then catalysts for other, changes (corporate habits) that all led to profit
In both cases, the new cause
was pitched to all employees as being about them. No extra references were made
to how profits might be improved. Who’s going to disagree with improving “my
safety” or “my sanity” (at peak-crowd, latte moments)? It is OK to suggest
that: if everyone’s well-being improves, then collective morale and general
corporate performance may too. But, no Alcoa unions heard about the hope that: if
everyone could work together to rethink work processes about safety, then these
improvements would also improve productivity, quality and team communication.
“WELLNESS” AS YOUR KEYSTONE HABIT? START WITH NO-FEAR, BABY STEPS
Would most of your employees
“Health is the
first wealth”, but keeping resolutions on our own is tough.
It’s easier to
conquer a big challenge in small patient steps than big, faster ones.
health comes more energy to use in all aspects of our lives (including work).
state of fitness might be measurably a bit embarrassing if publicized, so don’t.
Any program that
is self-designed (bottom-up) is more appealing than imposed “solutions”.
If “YES” to all, then here’s some kick-off memo/pep-talk words:
believe that: employees are our most important asset. How we work together to
create best, service value for our customers is what we must have and sell.
Healthier, happier employees with lower, net, long-term health (insurance)
costs are all worthy goals.
support these beliefs, the company wants to support a basic-plus, wellness
program in which every employee gets to design their own path with company
support. The initial guidelines:
for everyone are to: practice healthy hydration and take more daily steps.
The brain is 85%
water. How often do we change out that fish tank by quaffing 1 to 2 glasses of
“best-quality” water between meals?
steps you take in a day can gradually be increased at your pace. A vision for
all: eventually get to 30 minutes of aerobic exercise 6 days a week.
If anyone wants
to add more personal health objectives, we’ll support those too.
choose to be on one or more “teams” of any size of 2 or more. Teams set their own
goals and timetables. Cumulative discipline to stay on course increases with
The company will
provide for: best drinking water options; pedometers; logging (web-service)
software services; and consider other (add-on) support resources teams may suggest.
team is: (fill in names). Other gung-ho associates are welcome to join.
LET’S START GETTING HEALTHIER TOGETHER.
ASSUMPTIONS AND HOPES
The leadership team can
research “best” additional water services the company can provide. Anticipate
employees will want to take gallons home for all to drink there. The lead team
can also research: healthy hydration practices; pedometers and web-service
logging/ tracking services.
Hope that some workout teams
will: add on additional goals (weight loss; quit smoking); want to have some friendly
competition; and suggest company spiff or milestone party support. Start a
wellness news bulletin that only reports individually authorized progress news in
percentages to avoid actual numbers embarrassment.
There is no easier, less
threatening, and foundationally important first step than healthy hydration. Go
for 100% participation. If you can get people to swap a glass of water for a
soft drink (diet too!), even better. Expect a placebo effect (for many) from drinking
more, “special” water within 2-3 days.
The success of keystone
habits for hydration and walking evermore will support all subsequent service
excellence journey changes. To learn more about re-energizing your culture and
net-profit development (even in the toughest times) check out www.apicconference.com and attend on
September 20-21, 2012.